Patient Complaints Procedure
I would take any complaint very seriously and I would ensure that if a patient complains they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. I would never discriminate against a patient who has made a complaint. I am always happy to receive feedback about the denture service I provide my patients, as I continue to strive to always improve my business and the service it provides the local community.
If you are not satisfied with any aspect of my care or service, please let me know as soon as possible to allow me to address your concerns promptly.
You can mention anything to me either in person, by phone, by email: firstname.lastname@example.org OR in writing by post. Please address and post your comments to:
Calvin Tudor, Clinical Dental Technician, c/o JH Dental Clinic 279 Mitchell Avenue, Coventry CV4 8DU
If you are not happy with the response you receive from me, you are entitled to raise this verbally or in writing with the Dental Complaints Service on 08456 120 540 or write to: Dental Complaints Service Stephenson House 2 Cherry Orchard Road Croydon CR0 6BA.